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A Manager’s Toolkit
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Communicating Through Change
Communication Skills
Conducting Appraisals Remotely
Conflict Resolution
Creating Value for Customers
Dealing with Difficult People Situations
Emotional Intelligence
Establishing and Maintaining Effective Team Working
Giving and Receiving Feedback Remotely
Holding Challenging Conversations
Hybrid Team Working
Influencing and Persuading Others
Interviewing Remotely
Leading and Managing Hybrid Teams
Leading High Performing Teams
Leading in a VUCA World
Managing Change
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Managing Performance
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Mental Health First Aid Awareness
Mentoring Skills
Negotiating and Influencing
Presentation Skills
Presenting and Sharing Important Information Online
Problem Solving Training and Decision-Making
Resilience and Personal Wellbeing
Running Effective Meetings
Stakeholder Management
Time Management for Flexible Working
Time Management Whilst Working Remotely
Train the Digital Trainer
Unconscious Bias
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Emotional Intelligence Training Course
Facilitation Skills
Inclusive Leadership
Introduction to Management
Managing Remote Teams Training
Matrix Management Training
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Middle Manager Development
Performance Management Training
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Recognising and Dealing with Employee Stress
Recruitment, Interviewing and Selection
Situational Leadership® - Certification
PUBLIC COURSE
Situational Leadership®: Building Leaders
VIRTUAL
PUBLIC COURSE
Supervisory Skills
Team Leadership Courses
The Resilient Manager
Unconscious Bias Training
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CQI: IRCA Quality courses
PT202 – Managing Process Performance
PUBLIC COURSE
PT203 – Managing Management Systems
VIRTUAL
PUBLIC COURSE
PT204 – Managing Change and Continual Improvement
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PUBLIC COURSE
PT205 – Managing Problem Solving
VIRTUAL
PUBLIC COURSE
PT206 - Managing Supply Chains
VIRTUAL
PUBLIC COURSE
PT207 - Managing Customer Excellence
VIRTUAL
PUBLIC COURSE
PT208 – Managing Quality Planning
VIRTUAL
PUBLIC COURSE
PT209 - Managing and Influencing Stakeholders
VIRTUAL
PUBLIC COURSE
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Personal Impact & Effectiveness
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Advanced Presentation Skills Courses
Assertiveness at Work
Facilitating Motivational Meetings
Giving and Receiving Feedback Training
Handling the Media
Influencing and Persuading
Interpersonal Skills Training Courses
Managing Upwards
Mental Health First Aid Introduction
Mental Health First Aid One Day
Mental Health First Aid Two Day
Personal Wellbeing and Resilience Training
Presentation Skills
Public Speaking
Suicide First Aid®: Lite
NEW
Suicide First Aid®: Understanding Suicide Intervention (SFA USI)
NEW
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Business Writing in the Digital Age
Commercial Awareness Courses
Consulting Skills Courses
Finance for Non-Financial Managers
Project Management
Report Writing
Stakeholder Management Courses
Technical Report & Business Writing Courses
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Consultative Selling
Creating a Positive Customer Experience
Credit Control
Customer Relationship Management Courses
Dealing With Complaints and Aggression
Essential Selling Skills Training
Negotiation Skills Courses
Telephone Techniques Skills
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Discipline and Grievance Training
Facilitation Skills for Trainers
Identifying Training Needs
Managing Redundancy Training Courses
Motivational Training Techniques
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ILM Accredited
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Level 2 Award in Leadership and Team Skills
Level 2 Certificate in Leadership and Team Skills
Level 2 Certificate in Team Leading
Level 3 Award in Leadership and Management
Level 3 Certificate in Leadership and Management
Level 3 Certificate in Principles of Leadership and Management
Level 4 Award in Leadership and Management
Level 5 Award in Leadership and Management
Level 5 Certificate in Leadership and Management
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CMI Accredited
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Level 2 Award in Team Leading
Level 2 Certificate in Team Leading
Level 2 Diploma in Team Leading
Level 3 Award in Principles of Management and Leadership
Level 3 Diploma in Principles of Management and Leadership
Level 5 Diploma in Management and Leadership
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Coaching