In today’s busy work climate, with challenging deadlines and limitations on time spent away from the desk, GBS recognises that some staff would benefit from greater degrees of flexibility in their learning.
We have launched our suite of short courses which can be combined to create a “Flexi-day” of bite sized learning which allows organisations to build a day of learning with multiple, short components.
Your GBS Account Manager will be able to assist you with creating the most flexible, cost-effective combination to meet the organisation’s needs.
Appraisals For Employees - Introduction to Appraisals, will demonstrate the purpose of Performance Appraisals and the value of ongoing performance management. It will also explore the concepts of Performance Appraisals (what to measure performance against, evaluating performance not personality; use of Job Descriptions in the process, acceptable performance vs exceptional performance and getting actively involved in the process)
As a result of attending this 90 minute Flexi Day session, participants will
This course is ideal for those who would like an introduction into the appraisal process.
Appraisals For Employees - Managing Development, will explore Honey & Mumford’s Learning Styles and Kolb’s Learning Cycle. You will also learn to use the 40 Methods of Self Development and encourage personal development.
As a result of attending this 90 minute Flexi Day session, participants will
Appraisals For Employees - The Appraisal Meeting, will help you to structure the Review Meeting effectively, provide constructive feedback and know how to agree objectives.
As a result of attending this 90 minute Flexi Day session, participants will
Appraisals for Managers - The Appraisal Meeting, will help you develop the skills to structure the meeting and use appropriate tools to provide effective and constructive feedback. You will also learn to agree objectives, set SMART objectives and involve team members in the process.
As a result of attending this 90 minute Flexi Day session, participants will
It is ideal for those who would like to develop the skills to structure an effective and productive appraisal.
Appraisals for Managers – Introduction to Appraisals, will show you the purpose of Performance Appraisals (including the barriers, responsibility for getting the best results from staff, structuring expectations, importance of planning, reasons for managing performance and the value of ongoing performance management). You will also explore the concepts of Performance Appraisals (what to measure performance against, evaluating performance not personality, use of Job Descriptions in the process, acceptable performance vs exceptional performance and encouraging employees to be actively involved).
As a result of attending this 90 minute Flexi Day session, participants will
It is ideal for those who wish to explore the purpose and main concepts of the appraisal process.
Appraisals for Managers – Managing Development, will explore Honey & Mumford’s Learning Style and Kolb’s Learning Cycle. You will also learn to use the 40 Methods of Self Development and encourage personal development.
As a result of attending this 90 minute Flexi Day session, participants will
It is ideal for those who would like to manage the development of their employees through the use of an effective appraisal process.
While people vary dramatically in the coping skills they use when confronting problems, there are some key characteristics of resilience that have been identified. Many of these skills can be developed and strengthened, which can improve your ability to deal with life’s setbacks.
As a result of attending this 90 minute Flexi Day session, participants will
If you need to build your personal resilience, then this course is for you.
Business Finance - Budgets and Budgetary Control, will help you to understand the impact of decisions, types of budget, how budgets link to strategic and business plans, terminology, budget guidelines, budget periods, budget manuals, formats and forecasting.
As a result of attending this 90 minute Flexi Day session, participants will
It is ideal for those who would like to understand more about budgets and budgetary control.
Business Finance - Interpreting Accounts, develops the skills to understand accounting principles and policies. You will also learn to interpret Reports and Accounts and the legal requirements involved in Corporate Governance.
As a result of attending this 90 minute Flexi Day session, participants will
It is ideal for those who require the understanding of the legal requirements involved in Business Finance. Please note that you will need an understanding of Profit and Loss accounts and Balance sheets before taking this course.
Business Finance - The Main Documents, is ideal for those who wish to understand Profit and Loss (P & L) accounts and terminologies. You will learn to use Balance sheets accurately and effectively.
As a result of attending this 90 minute Flexi Day session, participants will
This course is ideal for learning more about the main documents used within business finance.
Business Writing - Letters & Emails, is designed to develop effective letter/email writing skills. You will learn the skills to plan, structure and layout a letter, whilst keeping it concise and straightforward and also deal with a written complaint. You will also learn to recognise the difference between emails and letters, email etiquette and the do’s and don’ts of emails.
As a result of attending this 90 minute Flexi Day session, participants will
This course is excellent for those who wish to produce clear and effective written communications via letters or emails.
Business Writing - Reports, develops the skills and knowledge to plan and prepare reports to keep in line with its scope and purpose whilst also maintaining confidentiality - you will also understand how to structure and sequence the report (e.g. using appendices, introductions, summaries etc.). The session also covers the most effective ways in which to display the report (e.g. the use of headings, gaining the reader’s attention, clarity and brevity)
As a result of attending this 90 minute Flexi Day session, participants will
This session is ideal for those who wish to produce consistently effective and efficient reports.
Business Writing - The Basics, develops the use of Business English (including grammar, punctuation etc.) and explores the barriers to communication through the written word. It allows delegates to become systematic in their writing (e.g. what is the purpose of the communication) and analyses the advantages of using a systematic approach and in using plain English
As a result of attending this 90 minute Flexi Day session, participants will
This course is ideal for those who wish to improve their business writing skills.
Coaching others effectively has been proven to positively alter belief systems, skill sets, confidence and ultimately performance, no matter what environment in which it is conducted. A great skill to develop, coaching is immensely rewarding for both parties and the impact to the bottom line in a business context cannot be ignored. Come prepared to practice your coaching skills.
As a result of attending this 90 minute Flexi Day session, participants will
Whether you are a manager or just someone with a genuine interest in having a positive impact on someone else’s performance, this course is for you.
Do you sometimes struggle to understand someone’s motivation? Or find some people more difficult to build rapport with than others? In business, we can’t always choose who we work with, yet we all know the saying that people buy from people.
Research shows that the ability to communicate effectively with anyone and everyone, no matter who they are, is not only a valued skill but also one that reaps huge benefits in both your business and personal life.
As a result of attending this 90 minute Flexi Day session, participants will
If you want to be a brilliant communicator inside and outside of work, then this course is for you.
Every single one of us has been challenging from someone’s point of view at some point in our life. It is inevitable in business that we will occasionally find the behaviour of others frustrating in some way. What matters, of course, is how we handle these situations and what we do about it.
As a result of attending this 90 minute Flexi Day session, participants will
If you need to handle challenging behaviour in others, then this course is for you.
Change is an unavoidable component in our working lives. More often than not the change is out of our control, however fortunately there are ways that you can adapt to the change, and even take advantage of it.
As a result of attending this 90 minute Flexi Day session, participants will
If you want to deal with change more productively, then this course is for you.
Success in today’s world of work is more about team, rather than individual, performance. High performing teams are interdependent (i.e. they must rely on one another to get the job done) and are the essential component of whether a Business thrives, or simply survives.
As a result of attending this 90 minute Flexi Day session, participants will
If you would like to evolve your team into one that works interdependently then this course is a must.
Many people use delegation as a way of offloading routine tasks they do not enjoy or do not have time to do. Delegated tasks should be challenging and, wherever possible, the responsibility for achieving the task should be delegated. It is also important to delegate tasks at the right stage for the person taking on the work, and not just when your workload becomes too much.
As a result of attending this 90 minute Flexi Day session, participants will
If you want the confidence to delegate the right activities to the right people, giving you more time to devote to creative and strategic work, then this course is essential for you.
“During a negotiation, it would be wise not to take anything personally. If you leave personalities out of it, you will be able to see opportunities more objectively.” Brian Koslow
As a result of attending this 90 minute Flexi Day session, participants will
If you need to negotiate effectively with colleagues, suppliers or customers then this course is for you.
Emotional intelligence, or Emotional Quotient theory (EQ), is a way to understand and assess the potential of individuals, staff behaviour, styles of management and the dynamics of relationships at work. The theory states that to be successful the individual must be aware of and manage their own emotions and understand the emotions of those around them.
As a result of attending this 90 minute Flexi Day session, participants will
If you want to understand the theory and, more importantly, how it can be put to good use in the workplace, this course is for you.
Everybody has a nightmare story of bad customer service they have received. This highly practical session will help you to recognise the features of good customer care and incorporate them into how you handle your own customers in the future.
As a result of attending this 90 minute Flexi Day session, participants will
If you want to have an impact on how your organisation is perceived by its customers, build on the organisation’s credibility, reputation and overall success then you should attend this course.
Successful organisations understand that managing and motivating others to maximise their work performance, and achieve business objectives, is a skill in its own right. It is one that needs to be developed separately to the development of their peoples’ technical skills.
As a result of attending this 90 minute Flexi Day session, participants will
If you are a busy people manager who takes your managerial responsibility seriously, then this course is for you.
Feedback is a gift. It should be given as a gift, and received as a gift. Feedback handled well by both parties is a powerful way to grow relationships, as well as improve performance. Too often, it is seen as a negative experience, and this creates resistance to listening to the message. Too often, it is not given professionally, and it is this, that creates the resistance in others to willingly receive it.
Having the confidence to be able to give feedback, particularly around the difficult messages, is an important and necessary skill for anyone in business. Being able to receive constructive feedback professionally is also a key attribute for anyone in business.
As a result of attending this 90 minute Flexi Day session, participants will
If you need to know how to give feedback to others and learn how to receive it thus creating a healthy progressive learning environment, then this course is for you.
If everyone were to become more assertive, there would be far fewer misunderstandings at work. A greater atmosphere of co-operation would exist and people would not go round thinking things like ‘I wonder what she really meant by that?’ or ‘who does he think he is?’ Genuine assertiveness not only ensures a pleasant and stress-free working atmosphere, but it is the best route to getting things done effectively for everyone in the chain.
As a result of attending this 90 minute Flexi Day session, participants will
If you want to achieve your own aims whilst taking full account of the feelings of others, then this course is for you.
Successful people work hard at developing rapport with everyone in their business life. They know that developing these relationships can create opportunities, invitations to work on new projects and career opportunities. Could you be doing more to maximise your relationships across the business and are those wider relationships really working for you?
As a result of attending this 90 minute Flexi Day session, participants will
Why it is important to build better relationships – what are the benefits to us?
How well do you network?
How to build genuine long-term relationships that are beneficial to all parties
If you want to be a brilliant communicator with the ability to build stronger relationships at work, then you should attend this course.
Improving strong relationships with stakeholders is important for a Business to succeed. Stakeholders are your clients, partners, suppliers, investors and employees - when a stakeholder is not taken care of then the effects can be felt across a range of different areas within a Business.
As a result of attending this 90 minute Flexi Day session, participants will
If you would like to improve the relationships with your stakeholders then this course is a must.
‘Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another.’
Napoleon Hill
This course is aimed at managers and specialist staff who need to be more influential within their organisation, and those staff who need the agreement, commitment and co-operation of others.
As a result of attending this 90 minute Flexi Day session, participants will
If you want to gain support for your ideas and become more influential, this course is for you.
One of the key ingredients which contribute to the success of a Business is Innovation. Innovation means bringing new ideas into reality so that operations, products or services are kept fresh. Innovation is the most sought-after skill within today’s world of work.
As a result of attending this 90 minute Flexi Day session, participants will
If you would like to know how you can bring innovation into your Business then this course is a must.
Leaders help themselves and others do the right thing. They set the direction, build an inspiring vision and create something new. Leadership is about mapping out where you need to go to ‘win’ as a team or an organisation. It is dynamic, exciting and inspiring.
As a result of attending this 90 minute Flexi Day session, participants will
If you would like to develop your Leadership skills, then this course is a must.
If you are struggling to stand out during meetings, or want to improve your success in being noticed, then this session is just right for you. It will help you gain the skills needed to ultimately get the results you need from every meeting you attend.
As a result of attending this 90 minute Flexi Day session, participants will
If you want to make meetings work for you then this is the course to attend.
Good management is the backbone of successful organisations. It means getting things done with, or through other people, in order to achieve organisational objectives.
As a result of attending this 90 minute Flexi Day session, participants will
If you would like to develop your management skills, then this course is for you.
Matrix management is ideal for sharing talents and skills across departments. It allows the ability to draw upon diverse skill sets from multiple disciplines to strengthen the overall project team.
As a result of attending this 90 minute Flexi Day session, participants will
This course is a must for anyone working within a Matrix Management environment.
The ability to present your ideas clearly, confidently and with impact has to be one of the most important business skills for anyone to develop. Yet for most of us, it is when we feel most exposed and nervous, no matter how well we know our subject.
As a result of attending this 90 minute Flexi Day session, participants will
Should you wish to significantly boost your confidence and ability to present with power, no matter how big your audience size or important your message, this is the course for you.
The biggest thing that will stop you achieving is most likely you. Your own self-doubt, your fear of looking foolish, of failing, of other people’s opinion of you - you are being hard on yourself. You need to get out of that comfort zone and find the motivation to do what you really want.
As a result of attending this 90 minute Flexi Day session, participants will
If you want to truly release your potential and realise what you can achieve, then this course is for you.
Relationship management is a strategy in which a continuous level of engagement is maintained between an organisation and a client. Relationship management involves any process or strategy used to build support or loyalty towards the business or its particular products.
As a result of attending this 90 minute Flexi Day session, participants will
If you would like to improve the relationship management skills within your organisation, then this course is a must.
Managing remote workers and teams requires a unique skill set, specific resources and continued effort to cultivate a positive team dynamic and most importantly, ensure that remote workers feel connected to other colleagues.
As a result of attending this 90 minute Flexi Day session, participants will
If you manage a remote team then this course is a must.
It is vitally important for Leaders and Managers to correctly set objectives as these are what drive individuals, teams and the organisation. Specific and measurable objectives are the critical component as to whether things succeed or fail.
As a result of attending this 90 minute Flexi Day session, participants will
If you would like to know how to set SMART objectives then this course is for you.
With today’s economic climate, more than ever we are all under pressure to achieve more in less time. With only so many hours in the day, successful people are required to make sure they use their time effectively to get the results they want.
Are you really on top of your time? Are you making the most of every moment in your day? Alternatively, might you be wasting time through bad habits, procrastination and lack of motivation to do the right things?
As a result of attending this 90 minute Flexi Day session, participants will
If you would like to take a step back and learn some new tips and techniques to managing your time, this is an essential course for you.