I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Maya Angelou
In today’s highly competitive world, where many organisations offer similar products and services, the distinguishing difference and therefore competitive edge comes from an organisations’ ability to deliver a holistic level of exceptional customer care. This is best achieved through customer service training courses.
Additionally, the ability to negotiate is vital. No other skill can achieve such an immediate tangible financial result for your organisation. Successful negotiators save time and money and are more productive. Also sales through online mediums like social media are vital to a successful company in this modern age.
Our suite of service training and service courses has been designed to develop these essential customer service skills and are relevant for anyone who has either a customer facing or sales role.
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Digitally Delivered courses
Learn more about our Digitally Delivered courses
- A Manager’s Toolkit
- Assertiveness
- Business Planning
- Business Writing
- Coaching Others
- Communicating Through Change
- Communication Skills
- Conducting Appraisals Remotely
- Conflict Resolution
- Creating Value for Customers
- Dealing with Difficult People Situations
- Emotional Intelligence
- Establishing and Maintaining Effective Team Working
- Giving and Receiving Feedback Remotely
- Holding Challenging Conversations
- Hybrid Team Working
- Influencing and Persuading Others
- Interviewing Remotely
- Leading and Managing Hybrid Teams
- Leading High Performing Teams
- Leading in a VUCA World
- Managing Change
- Managing Hybrid Meetings
- Managing Performance
- Managing Redundancy Conversations
- Managing Remote Meetings
- Managing Remote Teams
- Managing Remote Workers
- Mental Health First Aid Awareness
- Mentoring Skills
- Negotiating and Influencing
- Presentation Skills
- Presenting and Sharing Important Information Online
- Problem Solving Training and Decision-Making
- Resilience and Personal Wellbeing
- Running Effective Meetings
- Stakeholder Management
- Time Management for Flexible Working
- Time Management Whilst Working Remotely
- Train the Digital Trainer
- Unconscious Bias
Course format options
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Management & Leadership courses
Learn more about our Management & Leadership courses
- Appraisal Skills
- Business Planning
- Change Management Training
- Coaching for Success
- Dealing with Difficult People Situations
- Delegation Training
- Diversity and Inclusion Training Courses
- Emotional Intelligence Training Course
- Facilitation Skills
- Inclusive Leadership
- Introduction to Management
- Managing Remote Teams Training
- Matrix Management Training
- Mentoring Skills Courses
- Middle Manager Development
- Performance Management Training
- Problem Solving Training and Decision-Making
- Recognising and Dealing with Employee Stress
- Recruitment, Interviewing and Selection
- Situational Leadership® - Certification PUBLIC COURSE
- Situational Leadership®: Building Leaders VIRTUALPUBLIC COURSE
- Supervisory Skills
- Team Leadership Courses
- The Resilient Manager
- Unconscious Bias Training
Course format options
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Quality and Process Improvement courses
Learn more about our Quality and Process Improvement courses
CQI: IRCA Quality courses
- PT202 – Managing Process Performance PUBLIC COURSE
- PT203 – Managing Management Systems VIRTUALPUBLIC COURSE
- PT204 – Managing Change and Continual Improvement VIRTUALPUBLIC COURSE
- PT205 – Managing Problem Solving VIRTUALPUBLIC COURSE
- PT206 - Managing Supply Chains VIRTUALPUBLIC COURSE
- PT207 - Managing Customer Excellence VIRTUALPUBLIC COURSE
- PT208 – Managing Quality Planning VIRTUALPUBLIC COURSE
- PT209 - Managing and Influencing Stakeholders VIRTUALPUBLIC COURSE
Course format options
- PT202 – Managing Process Performance
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Personal Impact & Effectiveness courses
Learn more about our Personal Impact & Effectiveness courses
- Advanced Presentation Skills Courses
- Assertiveness at Work
- Facilitating Motivational Meetings
- Giving and Receiving Feedback Training
- Handling the Media
- Influencing and Persuading
- Interpersonal Skills Training Courses
- Managing Upwards
- Mental Health First Aid Introduction
- Mental Health First Aid One Day
- Mental Health First Aid Two Day
- Personal Wellbeing and Resilience Training
- Presentation Skills
- Public Speaking
- Suicide First Aid®: LiteNEW
- Suicide First Aid®: Understanding Suicide Intervention (SFA USI)NEW
Course format options
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Specialised Business Skills courses
Learn more about our Specialised Business Skills courses
- Business Writing in the Digital Age
- Commercial Awareness Courses
- Consulting Skills Courses
- Finance for Non-Financial Managers
- Project Management
- Report Writing
- Stakeholder Management Courses
- Technical Report & Business Writing Courses
Course format options
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Customer Service & Sales courses
Learn more about our Customer Service & Sales courses
- Consultative Selling
- Creating a Positive Customer Experience
- Credit Control
- Customer Relationship Management Courses
- Dealing With Complaints and Aggression
- Essential Selling Skills Training
- Negotiation Skills Courses
- Telephone Techniques Skills
Course format options
- Trainer & HR Development courses
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ILM Accredited courses
Learn more about our ILM Accredited courses
- Level 2 Award in Leadership and Team Skills
- Level 2 Certificate in Leadership and Team Skills
- Level 2 Certificate in Team Leading
- Level 3 Award in Leadership and Management
- Level 3 Certificate in Leadership and Management
- Level 3 Certificate in Principles of Leadership and Management
- Level 4 Award in Leadership and Management
- Level 5 Award in Leadership and Management
- Level 5 Certificate in Leadership and Management
Course format options
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CMI Accredited courses
Learn more about our CMI Accredited courses
- Level 2 Award in Team Leading
- Level 2 Certificate in Team Leading
- Level 2 Diploma in Team Leading
- Level 3 Award in Principles of Management and Leadership
- Level 3 Diploma in Principles of Management and Leadership
- Level 5 Diploma in Management and Leadership
Course format options
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