Course Overview
Studies show that people’s motivation to improve productivity on a task increases (by nearly 60%) in performance effort alone when they have a challenging goal and receive feedback on their progress. Goals without feedback have little effect on motivation which makes the ability to give and receive feedback effectively so important.
Feedback is a gift. It should be given as a gift, received as a gift, and packaged thoughtfully. Feedback handled well provides a fantastic opportunity to improve performance and motivation. However, feedback handled clumsily, can damage confidence, motivation and the relationship.
This course has been designed to equip anyone with the tools and techniques to be able to give positive feedback in a way that feels meaningful and give difficult feedback in a way that feels constructive and does feel like a gift. It also equips anyone with the tools to know how to handle feedback being given to them in a professional manner.
Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements.
Typical learning outcomes
- Understand the importance of balancing feedback over time
- Learn a simple and practical definition of feedback
- Appreciate the purpose of feedback- and what it is and is not
- Learn how to give positive feedback
- Learn how to give constructive feedback
- Understand how to receive feedback
- Learn a 6 point plan for giving feedback
- Have the opportunity to try the techniques and receive feedback on approach and style and impact
- Develop a personal action plan
Course format options
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