Emotional Intelligence

Course Overview

One of the most important attributes of any inspiring manager or leader is their ability to display emotional intelligence. The ability to understand, relate and manage their effect on others is critical to effective leadership and with the rise of hybrid working structures, managers and leaders now need to be able to demonstrate emotional intelligence both in-person and digitally.

Our Emotional Intelligence programme will enable you to develop your skills in demonstrating higher levels of emotional intelligence and is suitable for anyone who wants to fully understand what is meant by the term. It is also ideal for those who require the skills to be emotionally intelligent within a remote setting.

Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements.

Typical learning outcomes

Course format options

• In House Course
• Virtual

Other Digitally Delivered Courses

• A Manager’s Toolkit
• Assertiveness
• Business Planning
• Business Writing
• Coaching Others
• Communicating Through Change
• Communication Skills
• Conducting Appraisals Remotely
• Conflict Resolution
• Creating Value for Customers
• Dealing with Difficult People Situations
• Establishing and Maintaining Effective Team Working
• Giving and Receiving Feedback Remotely
• Holding Challenging Conversations
• Hybrid Team Working
• Influencing and Persuading Others
• Interviewing Remotely
• Leading and Managing Hybrid Teams
• Leading High Performing Teams
• Leading in a VUCA World
• Managing Change
• Managing Hybrid Meetings
• Managing Performance
• Managing Redundancy Conversations
• Managing Remote Meetings
• Managing Remote Teams
• Managing Remote Workers
• Mental Health First Aid Awareness
• Mentoring Skills
• Negotiating and Influencing
• Presentation Skills
• Presenting and Sharing Important Information Online
• Problem Solving Training and Decision-Making
• Resilience and Personal Wellbeing
• Running Effective Meetings
• Stakeholder Management
• Time Management for Flexible Working
• Time Management Whilst Working Remotely
• Train the Digital Trainer
• Unconscious Bias

Frequently Asked Questions

• What is Emotional Intelligence Training?

  Emotional intelligence training are courses, or a programme, that are designed to improve and develop existing emotional skills and teach new practical skills and knowledge to help individuals become more emotionally aware. Emotional intelligence training programmes can have a significant positive impact on workplaces by improving the awareness of leadership personnel towards employees’ emotions. Our emotional intelligence courses are designed for anyone who wants to fully understand what is meant by emotional intelligence, and for anyone who wants to learn how to be more emotionally intelligent.

• What Are the Reasons for Emotional Intelligence Training?

  Emotional intelligence (also known as EQ and EI) has always been an important aspect of the managerial skillset that maintains, or promotes, a happy and productive workforce. Some of the benefits of being more emotionally intelligent include:

  • Helps communicate better and work with people from all kinds of backgrounds
  • Develops a heightened sense of self-awareness which leads to self-improvement
  • Helps to understand colleagues’ (and customers’) motivations
  • Helps leaders reach their full potential

  Teams want to work for a manager who cares not only about their progression, but also about them as people, and by becoming more emotionally intelligent is certainly a way to achieve this. In turn, teams become more motivated, and therefore more productive.

• Can Emotional Intelligence be Taught?

  Whilst every individual is different and, as such, will have a different level of emotional intelligence, the good news is that it is possible to learn the skills involved in becoming more emotionally intelligent. Our emotional intelligence training is specially designed to develop the areas that contribute to an increase in emotional intelligence. Some of the more important skills that will be covered in the training include self-awareness, self-regulation, motivation, empathy, and social skills. Participants finish the course having greatly increased their capability to be more emotionally intelligent.

• Why is Emotional Intelligence Training Important?

  Workplaces can be stressful environments at times, and from an emotional perspective, each employee will handle these pressures differently. Many people believe that EQ or EI can be as important as IQ when progressing to higher roles in an organisation. It is certainly true that leaders with higher levels of emotional intelligence tend to have the attributes to keep their employees happy, and happier employees tend to be more productive. By developing your own, or your management teams’ EI, you will be improving your workplace culture by making it a better and more productive place to work.

• Who Needs Emotional Intelligence Training?

  Emotional intelligence training is valuable to everyone, regardless of their position, but it can be particularly important for those in leadership or management positions, as well as those who have taken up unofficial leadership roles or are future leaders within an organisation.