QualityPolicy

GBS Corporate Training is committed to delivering high-quality, tailored learning solutions that enhance client performance. Our Quality Management System (QMS) supports our strategic direction, ensures compliance with relevant requirements, responds to our external and internal context, and drives continual improvement.

We operate in a fast‑moving learning and development environment shaped by:

• Evolving workplace skills and digital learning technologies

• Changing client expectations and regulatory requirements

• Competitive market pressures and industry best practice

• Environmental and social responsibilities

Our strategic aim is to remain a trusted provider of professional development by offering innovative, flexible, value‑driven training. To support this direction, we commit to the following performance factors:

1. Quality and Operational Excellence

We promote a ‘right‑first‑ time culture’, ensuring efficient, reliable delivery. Our people act with integrity, accountability, respect, and professionalism, and are supported to remain competent and engaged.

2. Our Values

• Integrity - We make decisions that prioritise ethical, high-quality solutions

• Customer Focus – We listen, understand needs, and tailor solutions that help clients stay

ahead

• Accountability – We keep our commitments and take responsibility for achieving results

• Value and Respect – We treat colleagues, customers, and suppliers with fairness and

openness, embracing diverse perspectives

• Excellence – We continually innovate, improve, and measure our performance

3. Equality, Diversity and Inclusion

We are an equal‑opportunity employer committed to fair treatment for all employees, applicants, customers, and partners. We provide a workplace free from discrimination, harassment, and intimidation, ensuring equal access to opportunities and supporting everyone to reach their potential.

4. Customer Focus

Customers are central to our operations. We ensure compliance with statutory, regulatory, and client requirements, deliver services to agreed specifications, and use feedback - such as end‑of‑session evaluations - to refine and improve our training.

5. Continual Improvement

We improve our QMS through performance monitoring, internal review, innovation, and regular analysis of customer and staff feedback. We proactively track industry trends to maintain our relevance and impact.

6. Sustainability and Environmental Responsibility

We promote environmentally responsible practices, including digital delivery where appropriate and the use of recycled materials when printing. We align with client preferences to support shared sustainability goals.